Data & security

How we handle your data

KOULI LIMITED processes voice and text during practice sessions to provide coaching and feedback. KouLi does not store raw audio recordings. When you consent, we store transcripts, CVs, and job descriptions so you can continue practice across sessions.

Voice and AI providers

Real-time voice sessions are processed by third-party AI providers. Our primary provider is xAI. If xAI is unavailable, we may fall back to OpenAI for voice or speech features. Some features may switch to deterministic templates, client-side debrief, or browser text-to-speech when AI providers are unavailable.

Audio is transmitted over encrypted connections during a session. Provider-side retention is governed by each provider's policies. We select providers with appropriate security standards and contractual safeguards.

Security measures

We use industry-standard measures to protect your data, including encryption in transit, access controls, and secure infrastructure. We review our practices regularly and update them as needed.

Data storage and processing

Your data may be stored and processed in the UK, EU, United States, or other jurisdictions where our service providers operate. We choose providers that meet appropriate security and privacy standards.

Your control

You can delete consented practice data at any time using Forget me in the app. For full details on retention, subprocessors, and your rights, see our Privacy policy or contact us at privacy@kouli.io.